Refund policy
90-Day Returns and Exchanges
We want you to feel confident in your AIMINIA purchase. Eligible items may be returned or exchanged within 90 days of delivery.
Eligibility
- The item must be unworn, unaltered and in its original condition, with all included packaging and documentation.
- Proof of purchase and prior return authorization are required.
- Engraved pieces, items resized after delivery, final-sale items and custom designs that materially differ from the standard product options are not eligible unless they arrive defective or incorrect.
- Items showing wear, damage, alteration or third-party repair cannot be accepted.
Start a return
Email hello@aiminiajewelry.com with your order number, return reason and clear photos of the item. Please wait for return instructions before shipping. AIMINIA covers approved return shipping when the provided instructions are followed; unapproved postage costs are not reimbursed.
Inspection and refund timing
We will inspect the item after it arrives and email the approval status. Approved refunds are issued to the original payment method within 7 business days. Your bank or card provider may need additional time to post the credit. Original duties, taxes and expedited-service charges are not refundable unless required by law.
Exchanges and cancellations
For an exchange, contact us before returning the original item so availability and any price difference can be confirmed. To cancel a made-to-order piece, contact us immediately. If production has not begun, we can cancel the order; once custom work has started, cancellation eligibility depends on the work already completed.
Defective or incorrect items
Contact us within 7 days of delivery if an item is defective, damaged in transit or different from your order. We will review the issue and arrange an appropriate repair, replacement or refund. This policy does not limit rights available under applicable consumer law.