Frequently Asked Questions
Find answers about AIMINIA orders, returns, resizing, warranty, delivery, and diamond documentation.
Important: This page is a summary. The applicable product page and linked policy pages provide the complete terms for your order.
Diamonds and Documentation
Are AIMINIA diamonds lab-grown?
AIMINIA identifies lab-grown diamonds clearly in the relevant product title, description, and specifications. Please review the product page and selected configuration before placing your order.
Does every product include IGI documentation?
An IGI grading report is included with every current AIMINIA ring except the Starry Sky Pavé Ring – D/VS1 and the Brilliant Light Seven-Stone Ring. These two styles are sold without an IGI grading report.
How can I confirm whether my selection includes IGI documentation?
Open the IGI Grading Report section on the product page. It will clearly state Included or Not included. If you need help, please contact us before ordering.
Production and Delivery
Is worldwide shipping complimentary?
Yes. AIMINIA currently offers complimentary worldwide shipping on orders placed through our website.
How long will my order take?
Most AIMINIA jewelry is made to order. Production normally takes approximately 1–2 weeks. After dispatch, tracked express delivery normally takes approximately 3–5 business days. These timeframes are estimates rather than guaranteed delivery dates; destination customs processing and carrier disruptions may affect arrival.
Tracking information is emailed after dispatch. See our Production & Delivery Timeline for additional information.
Returns and Exchanges
Can I return my order within 90 days?
Eligible items may be returned or exchanged within 90 days of delivery, subject to the conditions and exclusions in our Refund Policy. Prior return authorization is required before an item is sent back.
Are all products eligible for return?
No. The item must be unworn, unaltered and in its original condition, with included packaging and documentation. Engraved pieces, items resized after delivery, final-sale items and custom designs that materially differ from standard product options are not eligible unless they arrive defective or incorrect. Please read the complete Refund Policy.
How do I request a return or exchange?
Email hello@aiminiajewelry.com with your order number, reason and clear photos. Wait for authorization and return instructions before shipping anything back.
Ring Resizing
Do you offer complimentary ring resizing?
AIMINIA offers one complimentary standard resizing within 90 days of delivery for an eligible ring, provided its design and condition allow it to be resized safely.
Can every ring be resized?
No. Eternity bands, extensive pavé settings and certain custom designs may not be resizable. Please contact us so we can confirm the available options before the ring is sent to us.
Limited Lifetime Craftsmanship Warranty
What does the warranty cover?
For the original purchaser, the limited lifetime craftsmanship warranty covers manufacturing defects in the metalwork and setting that are confirmed after inspection. When a covered defect is found, AIMINIA may repair or replace the affected component at its discretion.
Does the warranty make every repair free?
No. Normal wear, scratches, finish changes, accidental damage, loss or theft, misuse, chemical exposure, stone loss caused by impact or wear, and work performed by another jeweler are not covered. Coverage is determined after inspection. Read the complete Limited Lifetime Craftsmanship Warranty.
How do I request service?
Email hello@aiminiajewelry.com with your order number, a description of the issue and clear photos. Wait for authorization and shipping instructions before sending jewelry.
Jewelry Care
How should I care for my ring?
Remove fine jewelry before sports, swimming, showering, housework or sleeping. Avoid impact, harsh chemicals and abrasive cleaners. Periodically inspect the setting and prongs, especially after an impact.
How can I clean it at home?
Use lukewarm water, a small amount of mild dish soap and a very soft brush. Rinse carefully and dry with a soft, lint-free cloth. If a stone is loose or the setting is damaged, stop wearing the piece and contact us before cleaning it.
Need More Help?
If a product page or selected configuration does not provide the information you need, please contact AIMINIA Client Care before placing your order.